Our customers’ privacy is a top priority at Paper Ink. This policy explains how we collect, use and protect information when you use paper-ink.com or contact us through an official channel. By using the website or placing an order, you agree to this policy.

1. Information we collect

When you register, place an order or contact us, we may collect:

  • Your full name and contact details, including phone number and email address.
  • Your shipping and delivery address.
  • Order details: products, specifications, quantities and files uploaded for printing.
  • Payment information: payments are processed through approved secure gateways; we do not retain your payment details.
  • Browsing information and cookies to improve your website experience.

2. How we use information

We use your information only to:

  • Process and fulfil printing and design orders.
  • Contact you about order status and updates.
  • Arrange shipping, delivery and tracking.
  • Provide support and resolve problems.
  • Improve our services based on feedback.
  • Send offers and notifications only with your prior consent. You may unsubscribe at any time.

3. Protecting information

We take technical and organisational measures to protect your information:

  • SSL encryption for data transferred between your browser and our servers.
  • Keeping design files only for order fulfilment, then securely deleting them.
  • Not sharing your information with third parties except as necessary for delivery or legal requirements.
  • Restricting access to authorised staff.

4. Cookies

Our website uses cookies to improve browsing, remember preferences and maintain your shopping cart. You can manage cookies in your browser settings. Disabling them may affect some website functions.

5. Your rights

As a Paper Ink customer, you may request access to the personal information we hold about you, correction of inaccurate information, permanent deletion of your information from our systems, and removal from marketing messages at any time.

6. Privacy enquiries

For questions about privacy or your personal information, email info@paper-ink.com, contact us on WhatsApp at +966539109338, or visit paper-ink.com.

Paper Ink reserves the right to amend this policy at any time. Changes will be published on the official website with the date of the latest update.