Your opinion matters. Complaints help us improve our quality, and suggestions help us develop our services. We aim to respond promptly and professionally.

Contact channels

Channel Details
WhatsApp +966539109338 — fastest response
Email info@paper-ink.com
Website paper-ink.com
TikTok and social media Follow us to contact us and view our work.

How to submit a complaint

  1. Document the issue with clear photos or video of the defective product or problem.
  2. Contact us on WhatsApp or by email with your order number and images.
  3. Our team will contact you within 24 working hours to acknowledge your complaint.
  4. We will work to provide an appropriate solution, such as reprinting, replacement or a refund, within 3–5 business days.

Suggestions and feedback

We welcome ideas that help us improve. Send a WhatsApp message beginning with “Suggestion” for faster handling, email us with the subject “Suggestion — [your topic]”, or contact us through TikTok or Paper Ink’s other social accounts.

Service standards

Enquiry type Response time Expected resolution
Quality complaints Within 24 working hours 3–5 business days
Order enquiries Within 12 working hours On the day we respond
General enquiries Within 12 working hours The same day
Suggestions Within 48 working hours Considered for improvements